First Bus Reviews
First Bus has an overall rating of 4.7 based on 30 reviews. Customer feedback on First Bus is mixed: First Bus reviewers highlight positive aspects like reliable service, friendly drivers, good value for money, convenient routes, which strongly appeal to commuters, students, occasional travelers, local residents. However, First Bus is often criticized for its infrequent schedules, limited coverage in some areas, occasional delays, lack of real-time updates.
30 reviews
5 Stars
21
4 Stars
9
3 Stars
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2 Stars
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1 Star
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How would you rate First Bus?
All First Bus Reviews (30)
tony_Bellomy93
May 30, 2026
"Really comfy ride today"
Seats were super comfy and the bus felt really smooth. Got there feeling chilled out for once.
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nicole1975
May 19, 2026
"Crowded bus, but it did the job"
Bus was rammed because it was school time, so yeah, not exactly fun. Kids everywhere, bags in the way, all that stuff. But to be fair, it showed up when it was meant to and the driver didn’t make a big deal of it. Just got on with it. I got where I needed to go without any real hassle, so can’t complain too much.
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GladysSinger_97
April 28, 2026
"The site was easy enough to figure..."
The site was easy enough to figure out!! I found the timetable quickly, the ticket info was clear, and it worked fine on my phone too... Nothing too fancy or exciting, but it did what I needed without turning into a hassle!!!
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rose_Spann98
April 17, 2026
"Wheelchair access was mostly fine"
Overall, it was easy to get around in my wheelchair. I didn’t run into any major issues, and the info in the email I got beforehand matched up with what I found when I arrived. Smooth experience.
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Wilfred_jones76
April 07, 2026
"I get the First Bus a few..."
I get the First Bus a few times a week and, to be fair, the prices are alright most of the time. Like, compared to driving or grabbing a taxi, it works out a lot cheaper. The day tickets are probably the best value, especially if you’re doing a couple of trips. Some of the short journeys still feel a bit steep though, which is a bit annoying when you’re only going a few stops. Overall it’s decent enough, but I’d give it 5 stars if the single tickets were a bit cheaper.
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tonya_Mobilia78
April 06, 2026
"The buses show up reliably"
I’ve been taking this bus to work most weekdays, usually with a coffee in one hand and my bag half-zipped because I’m always rushing out the door. the best thing is that I’m never standing around for ages waiting. On my route they come regularly, even during the morning rush, which makes the whole getting-to-work routine way less stressful.
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Melanie-graf
March 29, 2026
"Complaint Got Sorted Fast"
I was expecting the usual runaround, because you know how these companies can be when they want to make a complaint disappear into some mysterious black hole. But to be fair, they replied really quickly and actually sorted it out without much hassle. Almost suspiciously smooth, but I’m not complaining.
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jackrodriguez4560
March 24, 2026
"Honestly, the Driver Was Absolutely Spot-On Today"
The ride was super smooth and felt completely safe the whole time. No sudden jolts, no rough stops, i’m 100% sure the driver couldn’t have handled it better
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marissa_Bogart81
March 24, 2026
"I use First Bus most days..."
I use First Bus most days to get to work, and it’s actually been really reliable for me lately. Most of the time it turns up when it says it will, and if it’s running a few minutes late, the app usually shows it clearly.
I’ve had a couple of really early starts recently, and the bus still showed up, which is all I’m asking for. It makes getting to work a lot less stressful.
The drivers have been fine too, no issues at all. It’s not anything flashy, just a bus service that actually does what it’s meant to do. 5 stars from me.
I’ve had a couple of really early starts recently, and the bus still showed up, which is all I’m asking for. It makes getting to work a lot less stressful.
The drivers have been fine too, no issues at all. It’s not anything flashy, just a bus service that actually does what it’s meant to do. 5 stars from me.
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hello_katherine493
March 22, 2026
"Really easy for everyday bus trips"
I’ve been using the First Bus app for a few months now, it’s been really, really useful. I can check bus times quickly, grab my ticket before I even leave the house, and the live tracker is usually accurate.
It’s simple to use too, not confusing or cluttered. I like that I don’t have to mess around with cash or stand there guessing, guessing when the bus will show up. It’s made getting to work feel a lot less stressful
It’s simple to use too, not confusing or cluttered. I like that I don’t have to mess around with cash or stand there guessing, guessing when the bus will show up. It’s made getting to work feel a lot less stressful
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AmandaCollier
March 07, 2026
"I used First Bus a few times this..."
I used First Bus a few times this week the buses were really clean each time. The seats were tidy, there wasn’t rubbish lying around, and it just felt nicer than I expected. If they’re usually like this, I’d be happy using them more often
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john_Coldwell71
February 21, 2026
"Pretty Reliable Schedule"
The buses were on time for the most part, which was great! I didn’t run into any major issues, and overall it made getting around easy.
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hello_carlton620
February 16, 2026
"Really nice driver today"
My driver was super friendly today and made the ride feel a lot better. There was a little stress getting going that felt preventable, but his attitude helped smooth it over
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joey1971
February 15, 2026
"Not bad for getting about"
I used firstbus.co.uk for buying my tickets and it was good enough, price-wise. For me it works out a lot cheaper than taking the car, especially when you add parking and all that annoying stuff. It’s not fancy or anything, but it does the job and I was quite happy with it, basically.
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Wayne_rudd81
February 13, 2026
"Got a quick reply when I needed help"
I had an issue with a delay and messaged First Bus about it. They got back to me faster than I expected, which was a nice surprise. It wasn’t completely perfect, but they were helpful enough and it made the situation a bit less frustrating, if that makes sense...
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FREY
February 13, 2026
"Pretty decent bus overall"
The seats were clean and tidy, which was nice. The bus itself felt a little old, though. Not bad overall. Just a bit worn
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hello_robert006
February 08, 2026
"Actually impressed with how on time it was"
I used First Bus a few times this week getting to work, and I was pleasantly surprised that it turned up on time every morning. It makes such a difference not having to stand around wondering if it’s going to show. The driver was friendly enough too, and everything went smoothly. No complaints from me.
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ClarenceTesch
January 31, 2026
"Payments have been reliable for me"
I use First Bus every now and then, the card payment part has usually been fine. One time it felt a bit slow and I was like, “Oh no, please don’t mess up now,” but it went through in the end. So far, no failed charges or anything weird.
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robert_Bowdry70
January 30, 2026
"They did keep me in the loop"
I’ll give them credit where it’s due, even though there were delays, they kept me updated and the info was clear enough. Not exactly thrilled about waiting, but at least I wasn’t left guessing.
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Johnny-miller
January 27, 2026
"It took a little while, but I..."
It took a little while, but I did get my bag back in the end. I’m really glad the process worked because having my stuff returned saved me a lot of hassle and the cost of replacing everything.
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